Medical Assistance
The member is eligible for assistance as a result of a medical emergency within the borders of the Republic of South Africa.
Medical advice:
The member (or caller on his/her behalf) will be provided with advice and information regarding any emergency medical condition. The advice and information shall be regarded as such and not as an accurate or definitive diagnosis of any condition any person might suffer.
Non-emergency/general medical (telephonic) consultation and advice:
Utilizing medical and nursing practitioners the member will telephonically be provided with advice and information regarding medical conditions:
General medical advice;
Chemical substance misuse or abuse;
Data concerning referrals to hospitals, doctors, dentists and pharmacies;
Generic medicine advice;
Preferred provider advice and or referral where applicable;
The advice and information shall be regarded as such and not as an accurate or definitive diagnosis of any condition any person might suffer.
Emergency medical response to the scene of an incident:
Utilising service providers with a fleet of air or road mobile intensive care ambulances and rapid medical intervention vehicles (manned by doctors, nurses and paramedics) immediate response is undertaken to the scene of a medical emergency where appropriate life saving resuscitation will be provided to the member and where relevant, the member will be stabilised before transfer to the closest most appropriate medical facility.
Emergency medical transportation to the closest most appropriate medical facility:
In all medical emergencies, the member will be transported by road or air to the most appropriate and closest hospital that can effectively manage that particular condition and provide continuity of care, as determined and at the sole discretion of Affinity Advisors or the Medical Director of the appointed Service Provider.
Emergency services will in all cases be dispatched regardless of a members claim status. In the event that a member has reached the prescribed limits, the member will be liable for such costs.
